Our Policies
Our Policies
PDPA Information Texts and Legal Notices
INTRODUCTION
This Personal Data Protection and Processing Policy (“Policy”) addresses the principles adopted by LOVA TURİZM İNŞ. SAN. TİC. LTD. ŞTİ. (the “Company”) in its personal dataprocessing activities and the fundamental principles adopted for ensuring that the processed data complies with the regulations set forth in Personal Data Protection Law No. 6698 (“Law”).
SCOPE OF THE POLICY
Our priority is to provide you with pleasant experiences and excellent accommodation services. Therefore, your complete trust in the Company and your satisfaction with the services we provide are of utmost importance to us. We have developed this Policy as part of our commitment to meeting your expectations. This Policy outlines the commitments we have made to you and explains how the Company will use your personal data.
The Law regulates the protection of individuals’ fundamental rights and freedoms, particularly the right to privacy, in the processing of personal data. It also regulates the obligations of individuals and legal entities processing personal data, as well as the procedures and principles they must adhere to.
The purpose of this Policy, prepared in accordance with the Law, is to ensure compliance with regulations on the protection of personal data, to process information obtained by the Company in the course of its activities in accordance with the Law and without violating the right to privacy, and to identify responsibilities and inform personal data owners and employees.
DEFINITIONS
Explicit Consent: Consent given on a specific subject, based on information, and expressed freely.
Personal Data: Any information relating to an identified or identifiable natural person. (e.g.,name and surname, Turkish Republic Identification Number, email address, postal address, date of birth, credit card number, bank account number, etc.)
Personal Data Owner: The natural person whose personal data is processed. Processing of information relating to legal entities is not covered by the Law.
Processing of Personal Data: Any operation performed on personal data, such as obtaining, recording, storing, preserving, changing, reorganizing, disclosing, transferring, acquiring, making available, classifying, or preventing its use, whether fully or partially by automatic means, or non-automated means provided that it is part of any data recording system. Sensitive Personal Data: Data related to race, ethnicity, political views, philosophical beliefs, religion, sect or other beliefs, dress code, membership in associations, foundations or unions, health, sexual life, criminal convictions, security measures, as well as biometric and genetic data.
Data Controller: The person who determines the purposes and means of processing personal data and manages the place where data is systematically stored (data recording system).
General principles for the processing and protection of personal data
Transparency: We will provide you with all information when collecting and processing your personal data and inform you about the purpose and recipients of the data.
Legal Compliance: We will collect and process your personal data only for the processing purposes described in this Policy.
Relevance and accuracy: We will only collect personal data necessary for data processing. We will take all necessary steps to ensure that the personal data we hold is accurate and up-to-date.
Retention: We will retain your personal data for the period stipulated in relevant legislation or required to be retained for processing purposes.
Access, correction, objection: You can access your personal data and amend, correct, or delete it. You may object to the use of your personal data, particularly if you do not wish to receive sales and marketing information. Information on the department to contact in this regard (Article 13) is provided below in the “Access and Changes” section. Confidentiality and security: We will ensure that the necessary technical and organizational measures are in place to protect your personal data against alteration, accidental or unlawful loss, or unauthorized use, disclosure, or access.
Sharing and international transfer: We may share your personal data with third parties (such as commercial partners and/or service providers) for the purposes specified in this Policy. We will take appropriate measures to ensure the security of this information when sharing or transferring it.
WHAT PERSONAL DATA IS COLLECTED?
From time to time, we will need to ask you, a Lova Hotel & Spa customer, for information about yourself and/or your family members, such as:
Contact information (e.g., last name, first name, phone number, email address)
Personal information (e.g., date of birth, nationality)
Information about your children (e.g., name, date of birth, age)
Your credit card number (for banking and reservation purposes)
Your arrival and departure dates
Your preferences and interests (e.g., eating and drinking habits, housekeeping and maintenance, smoking/non-smoking rooms, preferred floor, bedding type, newspaper/magazine type, sports, cultural interests)
Your questions/comments during or after your stay at one of our establishments.
The information collected about minors is limited to name, nationality, and date of birth, and can only be provided to us by an adult. We ask that you ensure that your child does not send us personal data without your consent (especially online). If you submit such data, you can contact the Data Privacy Department to have it deleted (section “Access and Change”).
We do not knowingly collect sensitive personal information regarding race, ethnicity, political views, sect or other beliefs, union membership, or dress code.
Information regarding religion, health information, and sexual life are also considered sensitive personal data. We may need to collect this information to meet your needs or provide you with a suitable service, such as a special nutrition program. In such a case, your prior written consent will be obtained in accordance with the relevant provisions of the Law.
WHEN IS YOUR PERSONAL DATA COLLECTED?
Personal data may be collected in various situations, including:
Hotel activities:
Room reservation
Hotel check-in and payment
Eating/drinking at the hotel bar or restaurant during a stay
Requests, complaints, and/or disputes.
Participation in marketing programs or events:
Participation in customer surveys
Online games or competitions
Subscribing to newsletters to receive offers and promotions via email.
Transmission of information from third parties:
Tour operators, travel agencies, GDS reservation systems, and others
Internet activities:
Connection to Lova Hotel Spa websites (IP addresses, cookies)
Online forms (online booking, surveys, social media pages, network login systems such as Lova Hotel Spa, Facebook login, etc.).
FOR WHAT PURPOSE IS YOUR PERSONAL DATA COLLECTED?
We collect your personal data for the following purposes:
To fulfill our obligations to our customers.
To manage room reservations and accommodation requests:
To create and maintain legal documents in accordance with accounting standards.
To manage your hotel stay:
To monitor your use of services (telephone, bar, pay-TV, etc.)
To manage access to rooms
To internally manage lists of customers who have behaved inappropriately during their stay at the hotel (aggressive and antisocial behavior, non-compliance with the hotel contract, non-compliance with security regulations, theft, damage, vandalism, or payment-related incidents).
To improve our hotel services, particularly in the following areas:
Processing your personal data in our customer marketing program to carry out marketing activities, promote our brands, and better understand your needs and desires
Adapting our products and services to better meet your needs
Customizing the commercial offers and promotional messages we send you
Managing our relationships with customers before, during, and after their stay:
Providing details about our customer database
Segmenting based on booking history and customer travel preferences to send targeted communications
Predicting and forecasting future behavior
Developing and reporting statistical and commercial scores
Knowing and managing the preferences of new and existing customers
Managing unsubscribe requests from newsletters, promotions, tourism offers, and satisfaction surveys
Considering the right to object
Using special telephone services to call Lova Hotel & Spa guests in the event of serious events affecting the hotel (natural disasters, terrorist attacks, etc.). We use a trusted third party to cross-check, analyze, and implement specific systems on your data collected during your reservation or stay so we can identify your interests and customer profile and provide you with personalized offers.
To improve Lova Hotel & Spa services, particularly in the following areas:
Conducting surveys and analyzing customer reviews through surveys
Managing claims/complaints
Offering you the benefits of our customer loyalty program.
Securing and improving your use of Lova Hotel & Spa websites, particularly in the following areas:
Improving navigation
Implementing security and fraud prevention systems
Compliance with local laws (e.g., maintaining accounting documents).
CONDITIONS FOR THIRD-PARTY ACCESS TO YOUR PERSONAL DATA
To provide you with excellent service, we must share your personal data with internal and external recipients, subject to the following conditions, provided they grant access and modification rights:
To provide you with the best possible service, we may share your personal data with [the company you share with, etc.] and grant access to your data to authorized personnel within the Company, including:
Personnel
Information Technology departments
Commercial partners and marketing services
Medical services, if applicable
Legal services, if applicable
Service providers and partners: The Company may send your personal data to a third party to provide you with services and enhance your stay, such as:
External service providers: IT subcontractors, international call centers, banks, credit card companies, external lawyers, distributors, and printers.
Suppliers: Your personal data may be transferred to suppliers to a limited extent to ensure the Company provides the services necessary to carry out its business activities.
Commercial partners: Unless you have notified the Data Privacy Department otherwise, the Company may share some of your personal information with its preferred commercial partners to enhance your profile. In this case, a trusted third party may cross-check, analyze, and apply specific systems to your data. By processing your data in this way, the Company and its preferred contract partners create a customer profile by identifying your interests and sending you personalized offers.
Local authorities: We may be required to send your information to local authorities if required by law or as part of an investigation and in accordance with local regulations.
PROTECTION OF YOUR PERSONAL DATA DURING INTERNATIONAL TRANSFERS
We may transfer your personal data to internal and external recipients in countries with varying levels of personal data protection for the purposes specified in Article 7 of this Policy.
Therefore, in addition to implementing this Policy, the Company takes appropriate measures to ensure the secure transfer of your personal data to an external recipient located in the country where the personal data was collected, in accordance with the provisions of the Law and other relevant legislation, primarily the Constitution of the Republic of Turkey.
In this context, our Company transfers personal data and sensitive personal data domestically or internationally based on the explicit consent of the data subject or under the purposes and conditions specified in Article 5, paragraph 2, and Article 6, paragraph 3, of the Law, provided that adequate measures are taken.
Aside from the data required to make your reservation, data flows to countries with varying levels of personal data protection are regulated by the data flow clauses from the administrator to the subcontractor in standard contracts defined by the European Commission. Data flows to the United States are made to companies within the Safe Harbor.
DATA SECURITY
The Company exercises the utmost care and attention to ensuring data security, and in accordance with Article 12 of the Law, the necessary measures are taken regarding the following issues to ensure data security.
The Company ensures that all necessary technical and administrative measures are taken to prevent the unlawful processing of personal data, to prevent unlawful access to personal data, and to ensure an appropriate level of security for the preservation of personal data.
If personal data is processed on its behalf by another natural or legal person, the Company is jointly responsible with such persons for taking the measures specified in the first article above.
Company employees are informed and trained on personal data protection law and the lawful processing of personal data.
The Company, its employees and/or individuals who learn personal information due to their duties shall not disclose such information to others in violation of the Law and other relevant legislation, nor shall they use such information for purposes other than those intended. This obligation continues after they leave their positions. Contracts entered into by the Company with individuals to whom personal data is lawfully transferred include provisions stipulating that the individuals to whom personal data is transferred will take the necessary security measures to protect personal data and ensure compliance with these measures within their respective organizations.
The Company takes the necessary technical and administrative measures, based on technological capabilities and implementation costs, to ensure that personal data is stored in secure environments and to prevent its destruction, loss, or alteration for unlawful purposes.
If processed personal data is obtained by others through unlawful means, it will notify the relevant party and the Personal Data Protection Board (“KVKK”) as soon as possible. Furthermore, if deemed necessary by the KVKK, this will be announced on the KVKK’s website or by another means.
The Company takes appropriate technical and organizational measures, in accordance with applicable legal provisions, to protect your personal data against unlawful or accidental destruction, accidental alteration, or loss, and unauthorized access or disclosure. To this end, we have implemented various technical measures (e.g., firewalls) and organizational measures (user ID/password systems, physical protection methods, etc.).
When you submit your credit card data during booking, SSL (Secure Socket Layer) encryption technology is used to ensure the security of the transaction.
DATA STORAGE
We will only retain your personal data for the period necessary for the purposes specified in this Policy or in accordance with applicable law.
RIGHTS OF PERSONAL DATA SUBJECTS
Personal data subjects have the right to:
learn whether their personal data has been processed;
if their personal data has been processed, request information regarding this;
learn the purpose of processing their personal data and whether it is being used in accordance with its intended purpose;
learn the third parties to whom their personal data has been transferred, whether domestically or internationally;
request rectification of their personal data if it has been processed incompletely or inaccurately, and request notification of the action taken to the third parties to whom the personal data has been transferred;
request the deletion or destruction of their personal data if the reasons requiring processing no longer exist, despite the data being processed in accordance with the Law and other relevant legal provisions; and request notification of the action taken to the third parties to whom the personal data has been transferred;
object to any adverse consequences arising from the analysis of their processed data, exclusively through automated systems;
request compensation for any damages suffered due to the unlawful processing of their personal data.
ACCESS AND CHANGES
You may submit your requests under Article 12 in writing to the postal address below or by emailing directly to [email protected]. If the relevant process entails an additional cost, the Company may charge a fee as determined by the Personal Data Protection Law (KVKK) or other authorities.
Lova Hotel & Spa Yalova
Samanlı Termal Yolu Cad. No:3 Yalova, Turkey
For privacy and personal data protection purposes, we need to be able to identify you so we can respond to your request. You will be asked to submit a copy of an official identification document, such as a driver’s license or passport, along with your request.
If your personal data is inaccurate, incomplete, or outdated, please submit appropriate corrections to the Data Privacy Department using the methods specified above.
Your requests will be responded to within thirty (30) days and in accordance with applicable laws.
UPDATES
The preparation, amendment, and renewal of this Policy are the authority and responsibility of the person or unit authorized by the Company. All employees are obligated to act in accordance with this Policy and relevant legislation while performing their duties.
We may amend this Policy from time to time. Therefore, we recommend that you review it regularly, especially when making a reservation.
QUESTIONS AND CONTACT
If you have any questions regarding personal data protection regulations, please contact our Data Privacy Department using the methods specified in Article 13.
This information notice has been prepared by Lova Turizm İnş. San. Tic. Ltd. Şti. (the”Company”), acting as the data controller, in accordance with Article 10 of Law No. 6698 on the Protection of Personal Data (“Law”) and the Communiqué on the Procedures andPrinciples to be Followed in Fulfilling the Information Obligation.
The Company may request the following information/personal data from Lova Hotel & Spa customers and/or their family members before and/or during their reservation or during/aftertheir stay: Contact information, personal information, information about children, your creditcard number, arrival and departure dates, accommodation preferences and interests, andquestions/comments during or after their stay at one of the establishments.
Such personal data is processed in accordance with the personal data processing conditionsand purposes specified in Articles 5 and 6 of the Law, and for the purposes where processingis necessary for the data controller’s legitimate interests (such as fulfilling obligations tocustomers, managing room reservations and accommodation requests, improving hotel services, etc.), provided that the data controller fulfills its legal obligations and does not violate the fundamental rights and freedoms of the data subjects.
In order to ensure the service standards offered worldwide and to better provide hotel services, such personal data may be shared with internal and external recipients, in accordance with the personal data processing conditions specified in Articles 8 and 9 of theLaw. Accordingly, personal data may be transferred to the Company’s service providers, suppliers, and commercial partners, as well as to judicial authorities or relevant lawenforcement authorities for the resolution of legal disputes or upon request in accordance withrelevant legislation.
You may submit your requests regarding your rights as a data subject under Article 11 of theLaw, which regulates the rights of the data subject, to Lova Turizm İnş. San. Tic. Ltd. Şti. Personal Data Protection and Processing Policy, if submitted using the methods specified, willbe evaluated and finalized within 30 (thirty) days. While no fee is charged for requests, theCompany reserves the right to charge a fee based on the fee schedule determined by thePersonal Data Protection Board.
Your personal data may be processed by LOVA TURİZM İNŞAAT SANAYİ TİCARET LTD. ŞTİ. (“Company”), acting as the data controller, in accordance with Law No. 6698 on theProtection of Personal Data (“Law”), and the personal data of the person (“User”) usingwireless internet access within the boundaries of the LOVA HOTEL & SPA campus, withinthe scope described below.
The data processed by the Company and considered personal data under the Law is listedbelow. Unless explicitly stated otherwise, the term “personal data” in the terms and conditionsof this Disclosure Statement shall include the information below.
User’s name, surname, telephone number, IP address, start and end time of use, andinformation indicating their computer’s unique network device number (MAC address), as well as other information stipulated in Law No. 5651 on the Regulation of Broadcasts on theInternet and the Combating of Crimes Committed through Such Broadcasts.
Your collected personal data may be processed by the Company for the following purposes, in accordance with the fundamental principles stipulated by the Law and within the personaldata processing conditions and purposes specified in Articles 5 and 6 of the Law:
In cases of legal obligations or the conditions of Articles 8/2 and 9/2 of the Law, yourpersonal data will be shared with our company lawyer, judicial and administrative authoritiesrequesting information, and third-party persons or entities from whom our company willreceive services to achieve the stated purposes, or with public institutions or organizationsauthorized to request such data due to a legal obligation. This information will be shared in accordance with the law and the principles of fairness, in an accurate and up-to-date manner, and within specific, clear, and legitimate purposes. This information will be shared within thelimits and proportionate limits of specific, clear, and legitimate purposes. This informationwill be shared with our company lawyer, judicial and administrative authorities requestinginformation, and third-party persons from whom our company will receive services to achievethe stated purposes. Furthermore, it will be shared with public institutions or organizationsauthorized to request such data due to a legal obligation.
When you connect to the shared internet network located on our company premises, weautomatically collect your browser information, IP address, and web access logs. We storethem on physical and cloud servers and process them automatically or non-automatically, depending on the nature of the work and the nature of the personal data requested/to be processed, by creating a database, compiling lists, filling out documents, writing petitions, filling out forms, etc.
You can submit your requests within the scope of Article 11 of the Law, which “regulates therights of the data subject,” in accordance with the “Communiqué on the Procedures andPrinciples for Applications to the Data Controller,” in writing to LOVA TURİZM İNŞAAT SANAYİ TİCARET LTD. ŞTİ.’s address [●] or by email to the email address [●].
This disclosure text has been prepared by LOVA TURİZM İNŞ. SAN. TİC. LTD. ŞTİ. (the”Company”), acting as the data controller, in accordance with Article 10 of Law No. 6698 on the Protection of Personal Data (“Law”) and the Communiqué on the Procedures andPrinciples to be Followed in Fulfilling the Disclosure Obligation.
Our facility, which is a tourism operation, has a closed-circuit camera system with a total of [●] cameras registered in the service areas of the entrance doors, building exteriors, lobby, restaurant, indoor parking lot, meeting hall, gym, and floor corridors. [Please confirm/specifydomain names]. The registration process is overseen by the [●] unit.
The personal data in question is processed in accordance with the personal data processingconditions and purposes specified in Articles 5 and 6 of the Law, for the purposes of enablingthe data controller to fulfill its legal obligations and to fulfill the data controller’s legitimateinterests, provided that the fundamental rights and freedoms of the data subjects are not violated, and also for the purpose of ensuring facility security.
The personal data in question may be transferred to judicial authorities or relevant lawenforcement authorities upon request, in accordance with the personal data processingconditions and purposes specified in Articles 8 and 9 of the Law, for the resolution of legal disputes, or in accordance with relevant legislation.
In accordance with Article 11 of the Law, which regulates the rights of the data subject, as thedata subject:
Your requests regarding these rights will be evaluated and finalized within 30 (thirty) days ifsubmitted using the methods specified in Lova Turizm İnş. San. Tic. Ltd. Şti.’s Personal Data Protection and Processing Policy, which can be found at https://hizmetliste.quest/. While no feesare charged for these requests, the Company reserves the right to charge a fee based on the feeschedule determined by the Personal Data Protection Board.
Turizm işletmesi kapsamındaki tesisimizde kapalı devre kamera sistemi dahilinde giriş kapıları, bina dış cephesi, lobi, restoran, kapalı otopark, toplantı salonu, spor salonu ve kat koridorları hizmet alanında kullanılan [lütfen alan isimlerini teyit ediniz/belirtiniz] kayıt halinde toplam [●] adet kamera bulunmaktadır. Kayıt işlemi [●] birimi tarafından denetlenmektedir.
Söz konusu kişisel veriler, Kanun’un 5. ve 6. maddelerinde belirtilen kişisel veri işleme şartları ve amaçları çerçevesinde, veri sorumlusunun hukuki yükümlülüklerini yerine getirebilmesi ve ilgili kişilerin temel hak ve özgürlüklerine zarar vermemek kaydıyla veri sorumlusunun meşru menfaatleri için veri işlenmesinin zorunlu olması amaçları dâhilinde ve ayrıca tesis güvenliğini sağlamak için işlenmektedir.
Söz konusu kişisel veriler Kanun’un 8. ve 9. maddelerinde belirtilen kişisel veri işleme şartları ve amaçları çerçevesinde, hukuki uyuşmazlıkların giderilmesi veya ilgili mevzuatı gereği talep halinde adli makamlar veya ilgili kolluk kuvvetlerine aktarılabilecektir.
Kanunun ilgili kişinin haklarını düzenleyen 11. maddesi kapsamında, veri sahibi olarak,
- Kişisel veri işlenip işlenmediğini öğrenme,
- Kişisel verileri işlenmişse buna ilişkin bilgi talep etme,
- Kişisel verilerin işlenme amacını ve bunların amacına uygun kullanılıp kullanılmadığını öğrenme,
- Yurt içinde veya yurt dışında kişisel verilerin aktarıldığı üçüncü kişileri bilme,
- Kişisel verilerin eksik veya yanlış işlenmiş olması hâlinde bunların düzeltilmesini isteme ve bu kapsamda yapılan işlemin kişisel verilerin aktarıldığı üçüncü kişilere bildirilmesini isteme,
- Kanun ve ilgili diğer kanun hükümlerine uygun olarak işlenmiş olmasına rağmen, işlenmesini gerektiren sebeplerin ortadan kalkması hâlinde kişisel verilerin silinmesini veya yok edilmesini isteme ve bu kapsamda yapılan işlemin kişisel verilerin aktarıldığı üçüncü kişilere bildirilmesini isteme,
- İşlenen verilerin münhasıran otomatik sistemler vasıtasıyla analiz edilmesi suretiyle kişinin kendisi aleyhine bir sonucun ortaya çıkmasına itiraz etme,
- Kişisel verilerin kanuna aykırı olarak işlenmesi sebebiyle zarara uğraması hâlinde zararın giderilmesini talep etme hakkınız bulunmaktadır.
Söz konusu haklarınıza ilişkin talepleriniz, https://hizmetliste.quest/ internet adresinde yer alan Lova Turizm İnş. San. Tic. Ltd. Şti. Kişisel Verilerin Korunması ve İşlenmesi Politikası’nda belirtilen yöntemlerle iletmeniz halinde 30 (otuz) gün içerisinde değerlendirilerek sonuçlandırılacaktır. Taleplere ilişkin olarak herhangi bir ücret talep edilmemesi esas olmakla birlikte, Şirket’in Kişisel Verileri Koruma Kurulu tarafından belirlenen ücret tarifesi üzerinden ücret talep etme hakkı saklıdır.
To protect our world from potential dangers, we use our energy efficiently and set goals toreduce our energy consumption.
To this end:
This document establishes the fundamental framework and outlines the policies of a Sustainability Management System (SMS), which can be adapted and expanded to encompass all of our hotel’s management processes. This document is designed for the hotel’s management and staff. Our system has been developed to suit the size and scope of our hotel.
The foundation of our management system is risk analysis. Risk analyses are conducted under the following headings: environment, natural disasters, society, culture, economy, quality, human rights, health, and security. New headings can be added as necessary.
After analyzing risks, we also have a crisis management policy and system that determines the necessary actions in the event of a risk occurring. The annex to this document describes how to conduct risk analysis and crisis management.
The SMS involves the implementation of specific policies by all employees regarding quality, economy, management, environment, culture, human rights, health, and security, setting goals, monitoring the achievement of these goals, and continuously improving business management processes.
If the established goals are achieved, new goals are set. If not achieved, our goals, policies, and practices are reviewed. This ensures continuous improvement.
The goals related to our hotel’s management system and the performance indicators used to monitor compliance with these goals are included in the appendix of this document.
Our hotel is committed to fulfilling the first phase of the Turkey Sustainable Tourism Program’s sustainability obligations and to continuously improving its sustainable management system to enhance its sustainability performance.
Our management system is constantly reviewed to reflect the current state of the sector, environmental, social, technological, economic, and cultural risks, and regulatory changes and updates. If necessary, the system and policies are updated.
The steps outlined above can be summarized as the Plan-Do-Check-Act (PDCA) approach (Figure 1).
Plan: Our hotel prioritizes the environment, society, culture, the national economy, and the management system, and sets goals. It plans the roadmap and actions to be taken to achieve these goals.
Do: Our hotel determines its core policies and practices related to the environment, culture, social issues, human rights, and health and safety. These policies are monitored, measured, and recorded at intervals defined by relevant personnel.
Check: Feedback from both staff and customers is monitored and recorded at our hotel. Corrective measures are taken if necessary.
Take Action: This is the step in which our hotel takes action to correct the issues identified in the Check step. Corrective measures and actions are recorded and archived.
Our hotel is committed to complying with applicable laws, regulations, and international agreements. It maintains an up-to-date list of these, regularly informs its staff about them, and provides them with the necessary training.
Upon request or request, our hotel will present all necessary permits, certificates, and documents to the relevant persons and institutions.
These documents include the Tourism Operation Certificate, the Simple Accommodation Tourism Operation Certificate, the Business Opening and Operating License, the last month’s personnel insurance declaration, the tax certificate, the emergency action plan, staff training and certificates, the contract with the workplace physician (if applicable), the sewer connection certificate from the municipality, the treatment plant identification document and inspection documents (if applicable), documents regarding groundwater use (if applicable), the thermal water usage permit, pool water measurement and inspection documents (if applicable), documentation regarding pest control, and other necessary documents.
Our hotel provides accurate information to all stakeholders in its promotions. It always uses authentic visual materials in its promotions. Our hotel maintains a transparent and truthful structure regarding its products and services on its website, social media accounts, other printed and written promotional channels, and in its marketing communications.
Our hotel also openly and transparently shares its policies and sustainability-related actions, operations, and processes with its employees and customers. Our hotel website is used to do this. Periodic reports on sustainability performance are published on our website. These reports are issued at appropriate intervals.
Our hotel has a system in place to obtain feedback from our customers, public institutions, municipalities, employees, the local community, and all other relevant individuals and institutions regarding our sustainability performance, policies, and practices. Through this system, we receive feedback from both our staff and our customers.
Our system is designed to enable and encourage our customers and staff to provide feedback quickly, easily, and effectively.
This system includes surveys for guests, regular monitoring of social media accounts, email, messaging services and other communication channels for employees, and email communication and regular monitoring for all other stakeholders.
Customer Experience: Our hotel prioritizes customer satisfaction. Customer satisfaction includes feedback from the sustainability system described above. The results are analyzed. Negative feedback and responses are recorded, and necessary measures are taken.
Staff Participation: Our employees are the most important element of our hotel’s management system.
Our employees understand what they are required to do within our management system and sustainability-related policies and practices. Our employees’ required actions are defined in writing and communicated to them, and they receive regular training and guidance. These trainings are recorded.
Our employees play an active role in the development and continuous improvement of our management system and sustainability performance. We review and improve our system based on feedback from our employees.
In line with our sustainability policies and management system, employees are provided with periodic training programs, on-the-job training, training required by legal regulations, and guidance support related to sustainability and their work areas, including orientation training. Occupational Health and Safety training, kitchen/service/massage training, etc. We implement annual training plans for our staff, covering hygiene training, water and energy conservation, chemical use rules, fire prevention, first aid, etc.
Our employees have free and open access to all our training materials.
Our hotel is committed to complying with the relevant provisions of Labor Law No. 4857 and provides employees with at least the minimum wage. We are also committed to compliance with Social Security and General Health Insurance Law No. 5510 and Occupational Health and Safety Law No. 6331.
Our hotel has established a “Sustainability Team” to manage its sustainability activities.
Our hotel is committed to providing accessible tourism services to everyone, to the best of its ability, and clearly and accurately informs its customers and stakeholders about its accessibility levels through its website.
Our hotel also monitors and undertakes to fully comply with accessibility regulations and continuously improves this approach.
We strive to continuously improve not only our guests with physical disabilities but also those who cannot participate in tourism activities due to disabilities such as vision or hearing impairments.
Our hotel regularly maintains and repairs its accessibility facilities and infrastructure, and implements improvements as needed. We also regularly inform our employees about accessibility.
Our purchasing policy embraces local, environmentally friendly, fair-trade-based, and efficient purchasing policies.
Our hotel monitors the sources of our goods and services. We regularly meet with our suppliers and review their sustainability certifications, information, and documentation.
Local purchasing: When purchasing goods and services, our hotel prioritizes local suppliers, provided they are of high quality and reasonably priced. Therefore, we regularly audit our suppliers, update our supplier list, and inform our suppliers. The percentage of goods and services sourced from local communities is measured.
When purchasing goods and services, our hotel also prioritizes fair-trade suppliers, provided they are of high quality and reasonably priced, for imported products.
Environmentally Responsible Purchasing: Our hotel follows an environmentally conscious purchasing policy, prioritizing efficient purchasing, energy conservation, and water conservation to reduce food and solid waste.
Our hotel prioritizes environmentally friendly products (e.g., products with environmental labels) in its purchases. If environmentally labeled products are not included in the product group, it selects its products from suppliers and manufacturers whose production and other processes do not harm the environment.
In this context, our hotel prioritizes selecting suppliers with sustainability certifications when purchasing. Examples of certifications to look for in suppliers include ISO14001, ISO50001, ISO14064, and ISO20400.
For wood, fish, paper, and other food products, we prefer environmentally certified (FSC, MSC, EU-EcoLabel, etc.) or traceable products.
Our hotel does not purchase or use threatened species or prohibited species (fish, trees, plants, game, etc.).
The percentage of our purchases from environmentally certified, local, and fair trade suppliers is measured.
Our hotel has goals related to environmentally certified, local, and fair trade purchasing. In this context, we aim to increase the proportion and number of local and fair trade suppliers in our purchases, and we are committed to this goal.
Efficient purchasing: Our purchasing policy prioritizes reusable, returnable, and recycled goods.
Our hotel also prioritizes bulk and bulk purchasing. This reduces the number of shipments to our hotel, resulting in lower greenhouse gas emissions.
It is our primary priority and preference to eliminate unnecessary and excessive plastic, nylon, paper, glass, and wooden packaging for products arriving at our hotel.
We avoid single-use items and unnecessary packaging (especially plastic) when purchasing consumables and amenities. The purchase and use of consumables and disposable items are monitored and managed.
Presentation of Cultural Heritage: Our hotel respects the intellectual property rights of its local community.
We incorporate authentic elements of traditional and contemporary local culture into our cuisine, design, and décor.
Artifacts: Our hotel does not buy, sell, facilitate the trade, or display historical or archaeological artifacts.
Promotion of Sustainable Local Gastronomy: Our hotel prioritizes the promotion and consumption of local products. We implement innovative and creative practices to ensure sustainability in gastronomy in all our activities.
Energy Savings: Our hotel has an energy saving policy. This policy includes regularly measuring, monitoring, and reducing energy consumption, as well as using renewable energy.
Our hotel prioritizes the use of renewable energy whenever possible.
Our hotel groups its energy consumption by type, and the energy consumption of different units is monitored.
The total energy used in our hotel is measured by type. The attached table is used for measurement.
Our hotel’s energy generated from renewable sources is monitored.
Our hotel identifies activities with high energy consumption and plans and implements corrective measures to reduce energy consumption in these areas and activities (such as thermal insulation systems, choosing low-consumption appliances from energy-rated appliances, replacing high-energy-consuming lighting with LED bulbs, etc.). Our hotel also uses energy-efficient equipment.
Our hotel informs and trains its employees and stakeholders about energy savings.
Our hotel has a water conservation policy. This policy includes regularly measuring, monitoring, and reducing water consumption.
The water risk situation in the area where our hotel is located has been determined. The Water Risk Atlas, prepared by the World Resources Institute, is used for this purpose. The link to the relevant website is here.
Water risk was also assessed in the risk analysis, and a water management plan was developed. This plan includes targets and reporting for measuring and monitoring water use, as well as reducing water consumption.
Our hotel’s water use activities do not harm aquatic life, such as seas or lakes. However, the potential for harm to these creatures was assessed in the risk analysis, and the necessary precautions were taken.
Our hotel complies with all legal requirements and regulations regarding water use.
Water comes from a legal and sustainable source. Our water comes from mains water or licensed well water.
We measure our water consumption. Total water used per guest or per night is calculated and reported. The file attached to this document is used for measurement.
We have water consumption reduction targets. To address this, our hotel is planning and implementing corrective measures. Water-efficient equipment is used throughout the hotel. We utilize good practices, such as changing sheets and towels upon guest request.
Our hotel informs and guides its employees and stakeholders about water conservation. Our hotel utilizes all its resources to prevent wastewater from harming the environment.
We comply with local government regulations for wastewater disposal. We also comply with legal requirements in this regard.
Our hotel has a Solid Waste Management Plan. This plan includes the regular measurement and monitoring of waste production, waste reduction, reuse, recycling, and disposal.
Solid waste is separated by type, such as food, recyclable, toxic/hazardous, and organic, and consideration is given to recycling and reuse.
Our hotel regularly informs and guides its employees and stakeholders on waste management through various visual and communication materials.
At our hotel, solid waste is separated by type and collected by authorized and licensed companies.
Solid waste, including food waste, is measured by type. The amount of solid waste generated per guest or overnight stay is calculated and reported.
Our hotel has also identified activities and risk areas with high solid waste generation. Corrective measures are planned and implemented to reduce food waste and waste.
The goal is to ensure that solid waste disposal does not have a negative impact on the local population or the environment. Compliance with the “Zero Waste Regulation” legislation regarding solid waste management is ensured.
The sustainability report prepared for Lova Hotel & SPA presents the sustainability performance and impact of our facility to all our stakeholders.
As a tourism investment company that prioritizes guest satisfaction, Lova Tourism Construction Industry Trade Inc., we aim to provide responsible production, service, and consumption at our facility, and we are working to ensure this is maintained.
I present for your information the sustainability report, which includes Lova Hotel & SPA’s priority activities in environmental and social areas.
Contents;
Human Resources Policy
Our Human Resources Approach
Working Life
Social Awareness
Protected Natural Areas in Our Province
Contributing to the Region’s Commercial Volume
Environmentally Friendly Practices
Waste Management
LOVA HOTEL & SPA
Our hotel was built in 2013, offering 58 rooms, 116 beds, and a 2,750 m² area. Located on the Termal road in Yalova, just off the Green & Blue Tourism Tree Trail, a heritage site belonging to Atatürk, Lova Hotel & SPA welcomes both business travelers and families traveling to Yalova for leisure.
Our initial work at our hotel began by fulfilling the requirements of the necessary regulations to which we are obligated.
We continue to work on waste management, wastewater, utility water, and training plans, creating and maintaining training plans, and continuously improving these practices.
Our Hotel
HUMAN RESOURCES POLICY
The partners we seek in our team members must possess the education, experience, and competencies required for the position, as well as personality traits that align with our corporate culture and values.
OUR HUMAN RESOURCES APPROACH
Recruitment Process:
At our facility, recruitment processes and interviews are conducted by our human resources department in a fair, objective, and non-discriminatory manner, based on customer feedback.
Performance Management and Fair Compensation:
The performance of our team members working in our hotel departments is objectively monitored and analyzed. Based on these results, our team members are informed, guiding their career planning.
Before starting their job at our hotel, our employees are informed in advance about their salary, working conditions, working hours, and the due date.
Training and Career Management
All our employees have equal access to education. In addition to the legal and professional training required by the hotel industry, we are also provided with training opportunities in numerous areas we believe will enhance their personal profile and competencies, including personal development, awareness-raising, manager development, foreign language training, understanding and supporting people with disabilities, and more.
Our hotel prioritizes promoting our team members from within our own organization, particularly with a commitment to investing in training.
Working Life
Ensuring employee satisfaction, as well as guest satisfaction, is one of our strengths. With this perspective, ensuring the overall comfort of our employees, including their legal rights, working environment, psychological well-being, personal motivation, and performance, is the responsibility of management.
As a business that caters to guests from diverse countries and nationalities and provides services at international standards, discriminating against our guests and employees based on nationality, race, language, or religion violates both our hotel and our business principles.
Therefore, all personnel matters for our employees from diverse countries or nationalities are handled with the same care by our hotel’s human resources department, in accordance with legal procedures, and all employees are provided equal opportunities regardless of their background.
A large portion of our team members working at our facility are from Yalova, contributing to the local community and increasing regional employment. When we need personnel, we employ locals.
Expatriate Employment: A total of three of our employees come from Bali, Indonesia, and work at our facility.
SOCIAL RESPONSIBILITY
Periodical Cooperation Protocol with Vocational and Technical Schools in Yalova, Affiliated with the Ministry of National Education
We have signed annual protocols with Şaban Temuge Hotel Management and Tourism Vocational High School and Nene Hatun Vocational and Technical Anatolian High School, both affiliated with the Ministry of National Education, in Yalova. We will continue to provide support for the development of education and professional qualifications.
Project Purpose and Scope:
To ensure the training of qualified personnel to meet the tourism sector’s need and to contribute to the development and enhancement of student qualifications.
Social Responsibility
The tourism sector creates joy when appropriate communication techniques are used alongside offerings to meet individual expectations. Individuals with congenital or acquired disabilities, those with mobility limitations due to chronic illnesses, the elderly with visual, hearing, or walking difficulties, pregnant women, and mothers with children face a wide variety of challenges and obstacles in their daily activities. These obstacles can be faced by individuals both as guests and employees. Social life requires the full and equal participation of all individuals, regardless of their disability or ability.
All individuals have needs in tourism, such as travel, accommodation, food, beverages, and entertainment. Developing and implementing appropriate, barrier-free approaches to individuals is crucial for effectively meeting these needs.
In this context, all team members working at our facility are provided with the necessary training to raise awareness.
CHILD SAFETY AND RIGHTS POLICY
Lova Hotel & SPA respects and is committed to upholding human rights. Lova Hotel & SPA respects the dignity, privacy, and rights of every individual. Discrimination based on nationality, gender, race, color, disadvantage, origin, religion, belief, age, or sexual orientation is not tolerated, nor is child labor or degrading working conditions acceptable.
Lova Hotel & SPA condemns all forms of child abuse.
Lova Hotel & SPA does not employ child labor and supports the detection of child labor abuse.
Lova Hotel & SPA also supports laws and regulations regarding the protection of children from sexual abuse and the prosecution of sexual abuse.
The United Nations Convention on the Rights of the Child serves as a guide for Lova Hotel & SPA. In line with UNICEF’s principles regarding raising awareness on child abuse and combating it, Lova Hotel & SPA will cooperate with legal authorities and ensure that any child abuse detected is reported immediately.
Lova Hotel & SPA does not tolerate or accept discrimination or violations of children’s rights under its corporate responsibility. Lova Hotel & SPA employees are expected to maintain a harmonious working environment and respect social values.
All managers, department heads, department heads, and their assistants are specifically asked to take the necessary precautions to prevent misunderstandings and potential conflicts. Communication and information are key to success.
Any behavior that suggests sexuality towards children, including any verbal, non-verbal, or physical acts, constitutes a violation of children’s rights and is condemned by Lova Hotel & SPA.
Any behavior that violates human dignity, such as intimidation, hostility, humiliation, and intimidation, is equally condemned.
Violations of human dignity can manifest through words and glances, gestures, and physical contact. These are condemned by Lova Hotel & SPA and prevented at our hotel.
OUR ENVIRONMENTAL APPROACH
Lova Hotel & SPA is an organization that embraces a quality-focused management philosophy, committed to meeting the expectations of our guests, employees, stakeholders, and the law in the most effective way possible and ensuring this is consistently achieved. Our primary goals include adopting, implementing, and continuously improving “Environmental Management,” an integral part of the Quality Management Systems we implement. Consequently, we encourage the participation of all our stakeholders.
OUR ENVIRONMENTAL GOALS
Our primary goal is to undertake initiatives that will contribute to the protection of the environment and cultural heritage in the region where we operate, and wherever possible beyond, and to control our environmental impacts.
Environmentally Friendly
INTEGRATED SUSTAINABLE TOURISM POLICY
Lova Hotel & SPA is aware of its responsibilities towards the environment, employees, and society, believes in continuous improvement, and implements an Integrated Sustainable Tourism Policy that incorporates the following elements into its activities:
In accordance with current international and national legislation, food safety, quality management standards, sustainable development, and sustainable tourism principles, and based on the Fundamental Principles of the Universal Declaration of Human Rights, we support both the social and natural conditions where our facility is located. We control all factors that could cause pollution to nature and the environment, minimizing and maintaining the negative impacts that may arise as a result of our activities. We monitor technological developments to ensure the efficient use of natural resources, implementing practices accordingly during purchasing processes. We prioritize the planning and provision of appropriate services by investigating the wishes, expectations, and needs of guests so that they can vacation in a healthy environment, taking them as our focal point. We share all our work with our employees, guests, suppliers, and the community. We believe that employee awareness of environmental, human rights, children’s rights, and guest safety is a part of life, and that children can live and grow safely. We provide training as needed to increase this awareness. WE COMMIT to making the effects of our actions measurable, establishing connections between results and setting targets for continuous improvement in the services provided, ensuring the unity of employees and management, carrying out the necessary research, project design and implementation on the principle of protecting biodiversity and human life, complying with the principles of the best quality, the best price, the least environmental burden, and the highest guest satisfaction in purchasing transactions, prioritizing the health of our guests and employees during our purchasing transactions and preferring quality products and local product groups if they are at the expected quality level…
Protected Areas in Yalova Province:
2 Nature Parks
Delmece Plateau
Harmankaya Nature Park
1 Wetland of Local Importance
Hersek Lagoon Wetland of Local Importance
3 Hunting Grounds (1 state hunting ground and 2 public hunting grounds).
Delmece Plateau Nature Park: Located in the Çınarcık and Armutlu districts, the area covers 19.8 hectares. It was declared on July 11, 2011, and a development plan is in place. A water transmission line and a water reservoir have been constructed. The operator has begun construction of day trip and accommodation facilities.
Harmankaya Nature Park: Located in the Termal district, the area covers 3.6 hectares. It was declared on July 11, 2011, and a development plan was completed on November 5, 2012. Construction of day trip and accommodation facilities has begun.
Hersek Lagoon Locally Important Wetland: Located in the Altınova district, the area covers 167 hectares. It was registered as a Locally Important Wetland on February 23, 2016. 136 bird species are found in the area. An unobstructed bird observation tower and a children’s playground were constructed on the site, along with the installation of a 24-hour web camera. Additionally, as part of the “Hersek Lagoon Wetland Development Project,” the site includes a visitor information center, a bird observatory, and a garden of medicinal and aromatic plants.
Biodiversity Inventory and Monitoring Project: Yalova Province Biodiversity Inventory and Monitoring Studies were completed between 2013 and 2014, and monitoring efforts are ongoing by the Ministry of Agriculture and Forestry.
Yalova Province Nature Tourism: To assess Yalova Province’s tourism potential and to identify and develop its nature tourism potential, the Yalova Province Nature Tourism Master Plan and Nature Tourism Implementation Action Plan were prepared by the Ministry of Agriculture and Forestry.
SUPPLY CHAIN MANAGEMENT
Climate conditions are changing on a global scale, and they are increasingly felt in Turkey, as well as around the world. We are experiencing droughts, floods, and very cold winters. These are all signs that something is changing in our world. In this context, protecting the environment is crucial for the future of humanity. The actions taken by even a single business, or even an individual, to protect the environment and therefore the world will contribute to this process and enable the sustainability of a livable planet.
At LOVA HOTEL & SPA, we are aware of the significant responsibilities we bear in this process. Sustainability, which has become a responsibility of companies to their stakeholders today, goes beyond simply being an approach for us; it is considered one of the most important cornerstones of the economic, environmental, and social dimensions of our activities.
In economic terms, sustainability encompasses all the strategies and practices our companies develop to ensure the continuity of their economic activities. In order to realize our commitment to economic sustainability and creating added value for our companies, we aim to develop risk management practices, implement a strong corporate structure and demonstrate the highest possible performance.
As part of our responsible purchasing practices, our purchasing companies are analyzed and evaluated by our Purchasing and Accounting departments. We work with suppliers who comply with all legal regulations.
We source our purchases from Yalova whenever possible. This allows us to work with our local suppliers and also supports the reduction of environmental impact by minimizing CO2 emissions from out-of-town suppliers’ delivery vehicles.
Environmentally Friendly Practices: We collectively send food scraps generated at our facility to local shelters. This way, we share life with our beloved companions.
WASTE MANAGEMENT
Waste vegetable oils from our facility are sent for recycling through the Deha Vegetable Waste Oil Collection and Recycling transport company.
We use water-saving nozzles at all our sinks. Furthermore, all our lighting is equipped with energy-efficient LED lighting.
We reuse paper, textiles, printer cartridges, books, chemicals, and tires.
We recycle paper, plastics, metals, glass, oil, and batteries.
We protect the forest, the sea, the soil, animals, and the air by controlling the noise level of our operations, minimizing the use of environmentally harmful chemicals, minimizing the water we use for irrigation, continuously monitoring and controlling the wastewater we produce, and using ozone-friendly chemicals in our air conditioning systems.
As Lova Hotel SPA, we participated in this project to protect the environment and fostersustainable tourism.
We want to foster environmental awareness not only among our employees but also amongour valued guests.
Our goal with this project is to ensure sustainable development in regional tourism and tosupport local vendors and the local community by introducing new-generation tourism typesto tourism through creative methods.
LOVA HOTEL SPA
Our Sustainable Tourism Policies
At our business, we protect the environment, prevent its pollution, and prioritize its protectionby reducing our negative impact on the environment.
To achieve this:
We comply with legal regulations and strive to reduce our environmental impact.
We are diligent in effectively separating our waste according to its source, categories, andhazard classes.
We understand that using hazardous substances and chemicals only when necessary and in therequired quantities will reduce both their negative environmental impact and the amount of waste.
We contribute to environmental protection by choosing “recycling” and “environmentallyfriendly” labels for the materials we purchase. We strive to create reuse opportunities.
We use disposable materials such as paper, napkins, toilet paper, and packaging only as needed, minimizing waste.
We store waste in separate areas according to their characteristics, deliver them tolicensed/authorized companies within legal storage limits, and maintain records.
We strive to use water, energy, and all natural resources efficiently. We share thiscommitment with our employees, guests, and suppliers.
We measure our environmental management performance, monitor this data against targets, and strive to improve our performance.
We aim to educate our employees about environmental issues and raise their awareness.
Children are entrusted to us as future generations. It is our primary responsibility to recognizethem as individuals, respect their rights, and protect and safeguard them against all forms of psychological, physical, commercial, and other forms of exploitation.
To ensure this:
We do not permit child labor in our own establishments and expect the same sensitivity fromall our business partners.
We provide environments/opportunities that contribute to children’s development within ourbusinesses, where they can freely express their thoughts, wishes, and feelings, and where theyfeel free and comfortable.
We provide training to our employees on preventing and recognizing child abuse.
We ensure that children are under adult supervision during the activities they participate in.
We organize training to raise awareness about the protection of children’s rights and supportrelevant projects.
When we witness suspicious activities involving children, we first inform hotel managementand, if necessary, seek assistance from official institutions.
Promoting Local Cuisine: Our hotel serves and promotes local cuisine. This aims to introduceour guests to our local cuisine, support the use of local ingredients, and provide a deeperunderstanding of the local culinary culture.
Promoting Local History and Natural Culture: Our hotel contributes to the preservation of local cultural assets by promoting local culture, art, and traditions. The promotion andencouragement of cultural activities in the region provides a valuable experience for our hotel and our guests.
Support for Local Events: Our hotel organizes, promotes, and sponsors regional events. Theseinclude local festivals, competitions, and other cultural events. The aim of these policies is toensure the sustainability of our hotel’s activities without harming the environment, culturalassets, the local community, or biodiversity.
– We are pleased to support local producers in the Yalova region for promotional purposes. We are pleased to support local production by promoting products unique to Yalova.
– To protect wildlife, our hotel protects the natural habitats near it. These areas help our hotel achieve its goal of operating without harming the environment. Some of these species in theregion include: Bears, Wolves, and Wild Boars.
-When visiting:
Do not interfere with the natural habitats of wild animals.
Avoid feeding wild animals.
Do not leave garbage near wild animals.
Do not approach or disturb wild animals.
Remain calm and slowly back away when encountering wild animals.
– Our hotel offers an opportunity to promote nature by encouraging nature tours. Nature tourism activities result in employment and economic support for local people in thesurrounding area.
We aim to plan and implement the sustainable management of all types of forests to protectlife on land, to end deforestation, to restore degraded forests, and to significantly increaseafforestation and reforestation. We oppose and take action against illegal hunting andtrafficking of protected flora and fauna species, and to address the supply and demandproblem of illegal wildlife products. By 2025, we commit to institutionally supporting effortsto combat illegal hunting and trafficking of protected species, including reducing the impactsof invasive alien species on land and marine ecosystems, taking the necessary measures toprevent their spread, controlling or eradicating species that pose a higher risk, and enhancingthe capacity of local communities to pursue sustainable livelihoods.
IT IS OUR RESPONSIBILITY TOWARDS THE ENVIRONMENT…
As LOVA HOTEL & SPA, in line with our sustainability approach, we aim to ensure that oursuppliers/solution partners:
We are committed to working with our regional affiliates to develop and support economicand social benefits for local residents and the business community.
We are committed to protecting and ensuring access to local resources and opportunities.
We are committed to purchasing products from nearby locations whenever possible. We arecommitted to reducing CO₂ emissions from vehicles during transportation by purchasinglocally, thus contributing to the economic development of local businesses.
We are committed to prioritizing local people in our hiring decisions.
We are committed to negotiating with local communities to ensure that local characteristics, sensitivities, and needs are taken into account in decisions.
We are committed to sponsoring local events and organizations.
We are committed to hosting local children at our facility by designating a partner school on certain days of the year so that they can also benefit from our facilities.
We are committed to collecting our plastic caps and collaborating with the Turkish SpinalCord Paralytics Association through the “Plastic Cap Project” to enable individuals withorthopedically impaired disabilities to move freely and explore their world.
To protect our world from potential threats, we use our energy efficiently and set goals toreduce our energy consumption.
To achieve this:
To fulfill both our responsibilities to nature and our legal obligations, we follow national andinternational standards, laws, and regulations. We voluntarily undertake initiatives to reduceenergy use and/or continuously improve our energy consumption performance, and wemonitor the results of our efforts.
We set goals and include energy efficiency in our training programs to ensure employeeparticipation.
We prioritize collaborating with all our stakeholders to create common goals and outcomesregarding energy management. We strive to maintain our interaction with our guests, employees, visitors, and all business partners to achieve a universal level of awareness andconsciousness on these issues.
We strive to research, identify, purchase, and utilize suitable energy-efficient products, equipment, fixtures, and technology alternatives.
We aim to document our Energy Management System, disseminate it across all departments, update it as necessary, review it, and continuously improve it. We evaluate energy risks oremergencies that may arise, such as energy shortages, and plan the precautions that can be taken.
We prioritize gender equality in our company.
We ensure the health, safety, and well-being of all our employees, regardless of gender.
We support women’s participation in the workforce in all our departments and offer equalopportunities.
We operate with a policy of “equal pay for equal work” without gender discrimination.
We distribute tasks with the principle of equality in mind.
We provide the necessary environment for equal access to career opportunities.
We develop training policies and support women’s participation and awareness-raising.
We create work environments and practices that maintain a work-family balance.
We support women in company management and offer equal opportunities.
We never allow women to be subjected to abuse, harassment, discrimination, oppression, coercion, or slander. We are always aware of the value they add to the world and ourorganization, and we support their existence.
In line with our sustainable procurement approach, our suppliers/solution partners must:
Have Quality Assurance Management Systems, Environmental and Occupational Health andSafety Management Systems, and hold internationally recognized environmental andsustainability ethics/certifications.
Have no harmful environmental impacts in production and supply, and comply withenvironmental regulations.
Use/consume resources appropriately, without harming wildlife or the ecosystem, and complywith hunting bans.
Work to minimize and manage waste effectively, offering reduced packaging or bulkpackaging alternatives in product packaging.
Be environmentally friendly, economical, local, ethical, use recyclable or recycled materials, be organic, bio-based, vegan, cruelty-free, and contain no harmful chemical ingredients. Weprioritize offering alternatives,
being a local and domestic production/service provider,
being a product/service that reflects/promotes the cuisine, traditions, and culture of ourcountry/region, and we convey this perspective to our stakeholders and suppliers. We strive tocreate efficient purchasing opportunities with our suppliers and aim to reduce theenvironmental impact of our procurement processes.
As a company, we organize cultural tours for our employees at specific and planned intervals to ensure the necessary integration of our employees with their sector, maintain their motivation, and contribute to sustainable tourism. We aim to provide our employees with a familiar experience with the city and to see the positive impact of this on their work performance and functions through their presence in the tourism sector. Our company aims to organize cultural tours for our employees at least once a year. We prioritize seasonal conditions when planning our cultural tours. We prioritize employee participation and take action accordingly. If we choose to work with tour organizers, we prioritize working with tour organizers who hold a reliable and sustainable tourism certification. Every cultural tour we organize and conduct is crucial for our employees to learn about our cultural heritage and share it with our visitors. We value the feedback we receive from our employees after all the training we provide. We provide information about our cultural heritage to local and international visitors through brochures, maps, and a website, and reflect our culture through our décor. We aim to introduce our culture to our local and foreign visitors by presenting our cultural dishes with the products we offer in our kitchen.
Mosques, Churches, Synagogues, and Various Places of Worship
When entering mosques, be sure to remove your shoes and place them in the designated area.
Be sure to silence or completely turn off your phone.
Do not take photos or videos.
Do not make phone calls.
Do not speak loudly.
Do not enter with food or drinks.
Do not chew gum.
Observe gender norms at entrances.
For female guests, wear a headscarf, revealing outer clothing, and skirts. These are availableat the entrance of the relevant place of worship.
Do not engage in conversation with people praying. You can communicate with them after theprayer is over.
Respect people praying. Do not pass in front of people praying in mosques.
Do not hesitate to contact the person in charge of the place of worship for information. Youcan contact them before or after the prayer begins.
Follow the additional rules posted at the entrances of various places of worship.
Museums, Special Museums, Archaeological Sites, and Archaeological Sites
You may be required to present your ID and purchase a ticket at the entrance. Follow therelevant location’s directions.
Flash photography is prohibited at most historical sites. Do not use flash photography unlessotherwise stated.
If you are visiting in a group, ensure you remain within the designated area and present yourrequired group documentation to the relevant authorities.
Avoid making noise, sudden movements, and running.
Do not touch, write, or damage any artifacts.
Do not bring food or drink into the entrance.
Follow the authorities’ directions.
There may be additional directions or restrictions at the entrances.
If you have a ticket, security or staff may ask to check it at various points. Therefore, do not take it with you or discard it.
Cultural heritage encompasses all tangible and intangible values related to our identity, culture, and history.
Historic cities and structures, cultural landscapes, monumental structures, archaeologicalsites, as well as living but intangible values such as language, tradition, dance, music, andrituals, constitute cultural heritage. In conventions and international legal texts prepared byinternational institutions such as UNESCO, ICOMOS, and others, the concept of culturalheritage is categorized as tangible cultural heritage, intangible cultural heritage, underwatercultural heritage, and natural heritage.
Tangible cultural heritage is divided into movable and immovable cultural heritage. Movablecultural heritage includes paintings, sculptures, coins, manuscripts, archaeological artifacts, and immovable cultural heritage includes monuments, archaeological sites, and buildingassemblies such as historical urban fabrics. Underwater cultural heritage includes shipwrecks, underwater ruins, and cities. Intangible cultural heritage includes oral traditions. Performingarts, rituals, natural heritage includes natural sites with a cultural dimension, culturallandscapes, and physical, biological, and geological formations.
The protection of cultural heritage assets is defined as “Protection and Protection” in Article 3 of Law No. 2863 on the Protection of Cultural and Natural Heritage. For immovable culturaland natural heritage, “protection and protection” is defined as the preservation, maintenance, repair, restoration, and function change processes. For movable cultural heritage, “preservation, maintenance, repair, and restoration processes.”
In this context, as LOVA HOTEL & SPA, our POLICY FOR THE PROTECTION AND PRESENTATION OF CULTURAL HERITAGE ASSETS is as follows:
We identify and control the potential direct and indirect impacts of our activities, visitors, andsupply chain activities on cultural heritage assets.
We publish brochures, booklets, and videos promoting our cultural heritage assets during ouroperations.
We participate in activities focused on the protection of cultural heritage assets with NGOsand local governments.
We organize in-house training and internal communication activities to raise awareness aboutthe PROTECTION AND PRESENTATION OF CULTURAL HERITAGE ASSETS andinclude this topic in our sustainability training programs.
We take action to ensure the sharing of the local cultural heritage inventory.
